Terms & Conditions

Important Information

These policies are in place to ensure my business can continue to run and to offer you the best possible service. By booking an appointment, you are agreeing to these Terms & Conditions.

Quick Summary (Key Points)

💸 Cash only for all treatments – please bring cash with you, otherwise a £5 admin fee will apply for alternative payment.

💳 £20 booking fee required to secure appointments.

🌟 VIP Membership access is linked to your booking fee.

📅 72 hours’ notice required to reschedule.

❌ Appointments cannot be cancelled – only rescheduled.

🚫 Late reschedules, cancellations or no-shows = booking fee lost & membership cancelled (if applicable).

⏰ Your appointment start time = treatment start time. Late arrivals cannot be accommodated.

Payments

I operate a CASH-ONLY policy for all treatments.

Payment links are strictly available only for retail purchases only, but must be paid before you leave.

In the rare case a client arrives without cash, a payment link can be provided with a £5 admin fee to cover processing and administration costs. This must be arranged before your treatment start time, otherwise additional charges may apply.

Booking Policy

A £20 booking fee (or active VIP Membership booking fee) is required to secure your appointment.
Appointments can be rescheduled with at least 72 hours’ notice.
Appointments cannot be cancelled – they may only be rescheduled.
Reschedules made with less than 72 hours’ notice will be treated as a late cancellation, and your booking fee will be forfeited.
A no-show appointment will result in your booking fee being forfeited.

Please note: brow and lash treatments cannot be carried out without a patch test at least 48 hours beforehand. This is your responsibility to organise and attend, and failure to do so will result in a cancelled service and your booking fee being forfeited.

These policies are in place to support my business and allow fair appointment access for all clients.

Lateness Policy

Your appointment time is the start of your treatment, not your arrival time.

Please allow at least 5 minutes for parking and walking to the studio, so you are ready to begin at your booked time.

If you arrive early, you are welcome to help yourself to a refreshment in the waiting area. You will be called through at your appointment start time.

I work with back-to-back appointments, so it is essential that you are ready to go straight onto the treatment bed at your booked time.

Late arrivals cannot be accommodated. If you arrive after your start time, your treatment will be cancelled and your booking fee will be forfeited.

VIP Membership

The best results come with consistency. Your VIP Membership makes it simple to stay on track with your treatments, enjoy exclusive rewards, and save money.

How It Works

Your £20 booking fee secures your appointment, and when you rebook at the end of your appointment and roll it over, it unlocks your VIP Membership access and exclusive benefits.
To keep your membership active, you must rebook at the end of each appointment, rolling your £20 forward every time.
If you choose to end your membership, your £20 will be refunded at your final appointment.

Please note: all standard Booking Policy terms still apply.

Membership Benefits

Enjoy VIP Savings
VIP treatment prices
Discounts on retail products
Access to exclusive VIP-only treatments

Unlock Exclusive Privileges

Private VIP community access
Invitations to special events
Seasonal VIP offers
Personalised annual treatment review

Enjoy Gifts & Rewards

Exclusive welcome gift bag
Special birthday gift
Luxury Christmas gift

Gain Priority Access

First access to new treatments
Early access to promotions
Priority appointment booking
Guaranteed early access to Christmas appointments

Membership Terms & Conditions

By booking your appointment, you agree to these Membership Terms & Conditions and the Booking Policy Terms.
Cancelled bookings or no-shows will result in your booking fee being retained and your membership being deactivated.
Discounts cannot be combined with other offers.
Membership benefits are only valid while your membership is active.
All treatments are subject to consultation.
Membership benefits may be updated at any time.

Service Preparation

Skin Testing: All brow and lash treatments require a patch test at least 48 hours before your appointment.
Failure to complete a patch test will result in your service being cancelled and your booking fee being forfeited.

Consultation Forms: Must be completed at the time of booking (sent digitally via Fresha). Failure to complete may result in cancellation.

Lash clients: Arrive with clean lashes and no eye makeup. Avoid oily products around the eye area before your appointment.

Brow clients: Arrive with clean skin and no makeup around the brows. Avoid fake tan, sun beds, and retinol for 3–5 days before treatment.

Skin treatment clients: Arrive makeup-free where possible. Avoid active skincare (retinol, glycolic acid, strong exfoliants) for 3–5 days prior, unless otherwise advised.

If you arrive unprepared (e.g. with makeup on lashes/brows), cleansing may reduce your treatment time.

Full aftercare advice will be provided following your treatment.

Refunds & Guarantees

Refunds are not offered on services.

If you are unhappy with your treatment, please contact me within 48 hours and I will do my best to resolve it.

Retail products are non-refundable unless faulty.

Arrival & Parking Information

The full address will be sent to you in your booking confirmation email.

You are welcome to park on the drive or on the road, but please be mindful of neighbours.

When you arrive at the address:

Walk around the right side of the house through the side gate.

Continue down the decking stairs to the studio, situated on the left at the bottom of the garden. If I am still with a client when you arrive, please wait patiently in the waiting area, and help yourself to refreshments.

Contact

Phone: 07496 568355

Social:

Location

Near Langdale Road

Appointment Hours:

Tues 9:30–2:30

Wed 2:30–8:30

Thurs 2:30–8:30

Fri 9:30–2:30

By paying your booking fee (or VIP Membership booking fee) and securing your appointment, you are confirming that you have read and agreed to these full Terms & Conditions.

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